Homes of Distinction Realty



Posted by Homes of Distinction Realty on 9/19/2019

If you've ever experienced the frustration of paying more than necessary for home repairs, remodeling, or upgrades, you're not alone! Most of us have done it at one time or another, and it's not a pleasant feeling!

The good news is that if you make up your mind to do a little research, ask questions, request a free quote, and get two or three estimates, then you probably won't have to repeat the same mistake. Unless it's a dire emergency, it's always better to take your time in choosing a contractor or repair technician for a home project.

While it may be a little more time consuming to get recommendations, compare prices, and talk to several contractors, it's well worth it -- both in terms of monetary savings and peace of mind. Since the typical homeowner incurs many expenses, every year, to maintain their plumbing, electricity, roof, floors, HVAC system, landscaping, appliances, and much more, the amount of money you can save from comparing estimates and researching contractors can really add up!

The ideal scenario for hiring a home contractor is to get a recommendation from a trusted friend, family member, or neighbor. That doesn't necessarily guarantee that you'll be getting the best value for your dollar, but it's a darn good starting point! Online reviews of contractors can also be helpful, but sometimes they lack the detail and credibility that's essential to a meaningful recommendation. No review is complete unless it says whether the customer would hire the contractor again and if they (the customer) would recommend them to family and friends.

Since no one's perfect, it's also helpful to know what the contractor could have done better. A lot of times people will say something like, "I was satisfied with the end result, but the project took a lot longer than expected and the contractor always showed up late." Asking questions, comparing prices, and asking for references are among the ways to increase the likelihood that you'll be satisfied with the contractor you choose and the quality of work they provide.

Depending on the scope of the project and its estimated cost, you may also want to check whether the contractors you're considering are accredited with the Better Business Bureau and if anyone has filed a complaint against them. Being accredited does not mean that the BBB endorses the business, but it does indicate that the business does meet certain standards and that they have agreed to make a good faith effort to resolve consumer complaints. In order to be accredited by the BBB, businesses need to submit an application, meet accreditation standards, and pay a fee. To keep their designation, they must maintain at least a "B" rating with the Bureau and continue to comply with its standards of professionalism, honesty, and customer responsiveness.





Posted by Homes of Distinction Realty on 4/9/2017

If you have a list of home contractors that you use and are satisfied with, consider your yourself lucky!

Many homeowners find themselves in the unenviable position of having to blindly search online for reputable contractors, sort their way through dozens of miscellaneous reviews, and then hopefully find a handful of promising candidates to interview.

Even after all that, there's no guarantee you'll be 100% satisfied with your choice!

Although picking a contractor may sometimes feel like a gamble, there are strategies for lowering your risk factor.

A personal recommendation from someone you know and trust is usually the most reliable method of finding the right person for the job. If a relative or friend has had a positive experience with a roofer, bathroom remodeler, or plumber, then there's a good chance, you'll be satisfied with them, too. It's still a good idea to get two or three contractor estimates, but a good starting point is to have at least one recommendation from someone who has your best interest at heart.

Do Online Reviews Help?

Online review sites can also provide helpful information and feedback, but they're not always the "unvarnished truth". In spite of efforts by review sites to discourage biased reviews, some are probably going to slip through. For example: Have you ever read a review that sounded like it was an advertisement for the contractor? Sometimes when the praise sounds just a little too glowing and over the top, you can't help but wonder if those reviews are genuine and unbiased. Although the majority of online reviews are probably legit, the best way to view them is with a healthy dose of skepticism.

When it comes to the occasional scathing review by a disgruntled customer, one has to put it in context and look at "the big picture." There are some customers who are literally impossible to satisfy and will always find something to complain about. However, if a contractor has more than one or two negative reviews online, and they're not offset by a couple dozen positive ones, then that could be a potential red flag. Since you don't know the reviewers personally, and the reviews are often posted anonymously, the credibility factor is much lower than if you got a recommendation from one of your parents, a close friend, a next-door neighbor, a sibling, business associate, or your real estate agent.

The point at which you should be able to separate the "wheat from the chaff" is during your face-to-face meetings. If a contractor gives every you indication of being professional, honest, knowledgeable, experienced, ethical, and customer-service oriented, then they're probably a good prospect for the job. Other factors include the price they quote, their Better Business Bureau rating, and their willingness to provide references, proof of insurance coverage (such as general liability and Workers' Comp, if applicable) and direct answers to all your questions